Cookie Policy

What is a cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.
Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What is in a cookie?

A cookie is a small file of letters and numbers that we put on your computer if you agree by clicking ‘Allow’ on the popup window which appears when you enter the website. These cookies allow us to store information to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences.
If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

Types of Cookie

First party cookies

First party cookies are set by the website you are visiting and they can only be read by that site. On this site we use the following:

Cookie name / Life span / Purpose

svSession / Permanent / Creates activities and BI

hs / Session / Security

incap_ses_${Proxy-ID}_${Site-ID} / Session / Security

incap_visid_${Proxy-ID}_${Site-ID} / Session / Security

nlbi_{ID} / Persistent cookie / Security

XSRF-TOKEN / Persistent cookie / Security

smSession / Two weeks / Identify logged in site members

Third party cookies

We do not use any 3rd party cookies.

How we use Cookies

Cookies enable us to see who has visited our website and when. We do not use any data for  advertising or sales. We will never pass your data onto a third party.

How can I control cookies?

Web browser cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
You can choose whether to accept cookies that are set by us by clicking ‘Allow’ or ‘Deny’ as appropriate when asked. You should be aware that although this website will function without cookies you will lose some features and functionality if you choose to disable cookies.

Adobe Flash Player Cookies

The Adobe Flash Player, used to provide services such as iPlayer or web-based games, is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.
Please be aware that restricting the use of Flash Cookies may affect the video or game features available to you.

Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies.
A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. This website does not currently respond to DNT requests. We will continue to review DNT and other new technologies and may adopt a DNT standard once available.

For more information about Cookies and how they affect you, try here: